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MAYBE IT'S ME? MAYBE I AM SCREWING UP?
Posted by Dr. Kelly R. Rasmussen
Have you ever wondered, "Is it me?" After 3 unsuccessful tries to become promoted from dispatcher to shift supervisor, it dawned on me that maybe I was doing something all wrong...
LESSONS LEARNED FROM SUICIDAL CALLERS 911
Posted by Dr. Kelly R. Rasmussen
Years and years (& years) of taking 911 calls and then training those who answer those calls have accumulated to what I now call "Lessons Learned from Suicidal Callers" and the art of...
ABOUT THOSE AMARILLO 911 CALLS FROM THE INTERIM MANAGER...
Posted by Dr. Kelly R. Rasmussen
First, let us acknowledge that it is intimidating and at times exasperating to call 911. Even for dispatchers who know that other side of the conversation, it can be frantic to...
ONE SIMPLE RULE TO JUMP-START A RELATIONSHIP NOW!
Posted by Dr. Kelly R. Rasmussen
After nearly 27 years together (tomorrow) we've decided that it's time to get back to US! And that means even with all the chaos, schedules, social media, and other...
WHY WORK RELATIONSHIPS CAN DESTROY HOME RELATIONSHIPS AND STRATEGIES TO OVERCOME
Posted by Dr. Kelly R. Rasmussen
How is it that we allow our work relationships to weave into our home life (and vice versa) and wreak havoc on our lives? This inability to maintain balance and...
HOW TO CELEBRATE 911 DISPATCHERS IN 3 OR 4 EASY STEPS! AND IDEAS FOR NATIONAL TELECOMMUNICATORS' WEEK!
Posted by Dr. Kelly R. Rasmussen
WHAT DO THEY WANT ANYHOW??? Shouldn't they just be happy to have a job? Well, NO, actually. Those who sit the chair (sometimes it feels like the electric chair),...
6 THINGS YOU CAN LEARN FROM 911 TO BUILD BETTER RELATIONSHIPS!
Posted by Dr. Kelly R. Rasmussen
If you have ever struggled to fit in, or if you have ever wondered why your voice is not heard or you feel like you don't matter anymore, then you too can learn the lessons from...
911 DISPATCHERS - ERASING NEGATIVITY BEGINS AT HOME!
Posted by Dr. Kelly R. Rasmussen
There are plenty of stories and facebook pages that highlight the tribulations of negativity in emergency dispatchers and the communications center. Now studies being published...
THIS LEADERSHIP SERIES IS GOLD - PART 4
Posted by Dr. Kelly R. Rasmussen
Even Hitler was a successful leader. We don't like to think of him or the leaders of Isis in today's times but ponder for a moment what they did or must be doing in order to...
THIS LEADERSHIP SERIES IS GOLD - PART 3
Posted by Dr. Kelly R. Rasmussen
The top 4 Leadership Traits according to the Pew Institute are Honesty, Intelligence, Decisiveness, and Organized. As is too common today, too many leaders are busy being busy. This is...
THIS LEADERSHIP SERIES IS GOLD - PART 2
Posted by Dr. Kelly R. Rasmussen
People want to be lead. They want a leader who is honest, has vision and determination to go after their vision. Throw in a little variety like fun, motivation, and understanding and they will...
THIS LEADERSHIP SERIES IS GOLD - PART 1
Posted by Dr. Kelly R. Rasmussen
If you've ever thought that being a leader today is like being stretched on many fronts and never pleasing anyone in particular, then you might feel a little like...
TEAM BUILDING AMONG ALL OF PUBLIC SAFETY
Posted by Dr. Kelly R. Rasmussen
With the high stress and low satisfaction among all in the public safety arena (police, fire, EMS, dispatch and corrections) it is becoming more...
WHY ARE THEY SO NEGATIVE?
Posted by Dr. Kelly R. Rasmussen
The job of an emergency dispatcher starts out as one of amazement! It's the coolest job ever and the new dispatcher eagerly jumps in and begins to learn! Never mind all of the...
5 LIFE LESSONS FROM 911!
Posted by Dr. Kelly R. Rasmussen
I often tell people most of what I've learned I learned from 9-1-1. After nearly 3 decades of being immersed in the industry, I can honestly say,...
WHAT IF THERE WAS NO 9-1-1?
Posted by Dr. Kelly R. Rasmussen
In a recent NBC news report, it was noted that the Albuquerque Dispatcher has resigned. Chris Carver of National Emergency Number Association (NENA) stated that "hiring the right people can...